Part One. Questions 1 to12.
Message One. Questions 1 to 4.
F1 : Good morning ,Garble Travel Agency. Can I help you?
M1 : Yes , please. I'd like to have some information about the city of Barcelona. I have 5 days holiday.
F1 : Well, there are lots of places to visit in Barcelona. You could go to the Old City, which is the real Barcelona of many centuries ago. I think you'd enjoy it.
M1 : So there are many old buildings in the Old City?
F1 : Yes ,and these old buildings are quite w6ll-preserved. And there's a cathedral near the Old City. It's very magniF1cent.
M1 : I've heard about it. Any place else?
F1 : Well ,there're also several very interesting museums and a lot of good restaurants
M1 : If I go to Barcelona ,where could I stay? Have you any suggestion?
F1 : Well ,you'd better stay at the Barcelona Hotel ,which is near the Old City. The food there is cheap and special as well.

Message Two. Questions 5-8.

M1 : Good morning. Can I help you?
F1 : Oh, yes. I want to rent an apartment. My name is Kate Murphy.
M1 : Is it K-A-T-E,M-U-R-P-H-Y.
F1 : Yes , that's right.
M1 : Then what kind of apartment do you prefer?
F1 : Well ,l want to live near Sunny Street.
M1 : Sunny Street ,right. Anything else?
F1 : The rent should not be more than 120pounds a month ,including water and gas. I'd like an air conditioner and heating system.
M1 : How long are you going to rent it?
F1 : About a year and a half, from February.
M1 : Do you have the contact number?
F1 : It's 55322788
M1 : OK! As soon as I find an apartment I will call you.
F1 : Thank you. I'm looking forward to your answer.

Message Three. Questions 9 to 12.
F1 : Yes ,Mr. Wilson. Chris speaking.
M1 : Hello ,Chris. Could you buy some china for our meeting room?
F1 : How much money do you want to spend?
M1 : Er , f80 `for 10 coffee sets. What do you think.
Fl : I'll manage. I suggest we buy two more sets for our office.
M1 : Let's see... OK ! I agree. 12 coffee sets with 96pounds.
F1 : When do you want them?
M1 : Before the 10th of April. By the way ,I want to look at the sample beforehand.
F1 : OK! I will select some samples for you.
M1 : Thank you. Bye.
F1 : Bye-bye , Mr. Wilson.

Part Two. Questions 13-22.
Section One. Questions 13-17.
Question Thirteen
A couple called today and they said they couldn't arrive tonight.
You're lucky to find this vacancy. This is a busy time of the year. Please fill out this registration card and be sure to list your car's license number.

Question Fourteen
There's no charger for transfers if you have paid your fares already. Would somebody
give this young boy a hand? He's handicapped. I think you'll have to move over and let the young boy take this seat. Squeeze through!